FACTS Family Portal Support
KMIDS FACTS Family Portal District Code
KMIDS FACTS Family Portal District Code: KM-THA
Useful FACTS Family Portal Links
- Introducing FACTS Family Portal An overview of what the portal offers: attendance, grades, progress reports, transcripts, homework, lesson plans, teacher contact info, school calendar/announcements, account balances/payments, and surveys — all in one secure, private platform.
- Accessing FACTS Family Portal How to log in and set up access for the first time: entering the school’s District Code (KM-THA), requesting an account activation link by email, and creating a username and password.
- FACTS SIS Multi-Factor Authentication Process Walks through creating a Family Portal account and setting up MFA: choosing a username/password, answering security questions, and picking a verification method (email code or authenticator app with backup codes).
- Multi-Factor Authentication Troubleshooting FAQs for Families Answers to common MFA login problems: authentication errors, not receiving verification emails, expired codes, account lockouts (4 failed attempts in 30 minutes), and how often re-verification is required (every 10+ hours).
Contacting FACTS Family Portal Support
If your issue involves a display problem — such as outdated grades or a blank/broken page — please first try the steps in How to Clear Your Cache for FACTS Family Portal.
If you still need help, please email itsupport@kmids.ac.th and include:
- Your FACTS Family Portal username
- A description of the issue
- Screenshots of the issue, if relevant
Please contact the KMIDS Registrar’s office (info@kmids.ac.th) for student and academic related questions.
How to Clear Your Cache for FACTS Family Portal
If FACTS Family Portal is showing outdated grades or assignments, won’t let you log in, or displays a blank or broken page, the most common fix is clearing your browser’s cache and cookies. This forces your device to load a fresh copy of the page instead of an old, saved version.
Find your browser or device below and follow the steps. Once you’re done, fully close and reopen your browser, then log back in to FACTS Family Portal.
⚠️ Before you begin: Clearing your cache and cookies affects your entire browser, not just FACTS Family Portal. It will:
- Log you out of other websites you’re currently signed in to (email, social media, banking, etc.) — you’ll need to sign back in.
- Clear saved site preferences (e.g., language settings, dismissed cookie banners, shopping carts).
- Not delete your saved passwords, bookmarks, or browsing history (clearing cache and cookies is separate from clearing history and saved passwords, as long as you only select the options listed below).
If you’re unsure, make sure you know your usernames and passwords for other important sites before proceeding.
Desktop Browsers
Google Chrome
- Click the three-dot menu (⋮) in the top-right corner.
- Go to Delete browsing data (under History, or directly from the menu).
- Set the time range to All time.
- Check Cookies and other site data and Cached images and files.
- Click Delete data.
- Close and reopen Chrome.
Safari (Mac)
- Click Safari in the menu bar, then Settings (or Preferences).
- Go to the Privacy tab.
- Click Manage Website Data….
- Search for factsmgt.com (or renweb.com), select it, and click Remove, or click Remove All to clear everything.
- Click Done, then close and reopen Safari.
- Click Delete data.
- Close and reopen Chrome.
Microsoft Edge
- Click the three-dot menu (⋯) in the top-right corner.
- Go to Settings > Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Set the time range to All time.
- Check Cookies and other site data and Cached images and files.
- Click Clear now.
- Close and reopen Edge.
Mozilla Firefox
- Click the menu button (☰) in the top-right corner.
- Go to Settings > Privacy & Security.
- Scroll to Cookies and Site Data and click Clear Data….
- Check both Cookies and Site Data and Cached Web Content.
- Click Clear.
- Close and reopen Firefox.
Mobile Devices
Tip: If you use the FACTS Family Portal app instead of a browser, try deleting and reinstalling the app instead — this clears its cached data.
iPhone/iPad (Safari)
- Open the Settings app.
- Scroll down and tap Safari.
- Tap Clear History and Website Data.
- Confirm by tapping Clear History and Data.
- Close and reopen Safari.
Android (Chrome)
- Open the Chrome app.
- Tap the three-dot menu (⋮) in the top-right corner.
- Go to History > Clear browsing data (or Settings > Privacy and security > Clear browsing data).
- Set the time range to All time.
- Check Cookies and site data and Cached images and files.
- Tap Clear data.
- Close and reopen Chrome.
